Last Updated: April 13, 2021
Shipment processing time
All orders are processed within 2 business days. If your order is placed over the weekend, fulfillment will take place the following week. If we are experiencing a high volume of orders and there are potential delays, a team member from our Success Team will reach out to you with more information.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Shipment to P.O. boxes or APO/FPO addresses
We do ship to P.O. boxes. Please add shipping details at checkout for your order.
Shipment confirmation and order tracking
After placing your order, you will receive a confirmation email containing your receipt. When your order is processed, you will receive another email with tracking information based on your order shipment method.
You will be billed on behalf of Visibly, Inc. located at 207 East Ohio Street #233, Chicago, IL 60611, USA.
Customs, duties, and taxes
Visibly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
In the unlikely event that you receive a defective or damaged product(s), Visibly will happily exchange the item for a new one. Please email our Success Team (firstname.lastname@example.org) directly to start the process.
If you are not 100% satisfied with your purchase, you can return the product(s) and receive a full refund.
To start a return, please email email@example.com or call 844-573-0297 within 30 days of receiving your order. Within your email, please include:
- Your full name
- Your email address
- Your order number
- The item(s) you’d like to return
Visibly will provide a prepaid shipping label for the return, which may be deducted from your refunded amount for your returned products.
Customers can expect to receive a refund within 10-14 business days after receiving the returned products.
For more information, please email firstname.lastname@example.org or call 844-573-0297.
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process, we incur irreversible fees. Therefore, we strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be provided with a full refund equivalent to the cost of your order.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
To cancel your order, please email email@example.com or call 844-573-0297.